terms last updated: 26th February 2026​
 

11 Plus Prep School

Group Tuition – Terms & Conditions

These Terms & Conditions govern the provision of group tuition services by 11 Plus Prep School (“the School”, “we”, “us”, “our”).
By enrolling a child (“Student”) in any group tuition course (“Course”), the parent or legal guardian (“Parent”) agrees to be bound by these Terms.

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1. Definitions
1.1 Course: The weekly group tuition programme in which the Student is enrolled.
1.2 Half-Term: The published teaching period between school holidays.
1.3 Fees: Tuition fees, deposits, administration fees, and any other sums payable under these Terms.
1.4 Notification Guarantee: A sum equivalent to four weeks’ tuition retained to secure compliance with the notice period.

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2. Enrolment and Formation of Contract
2.1 Pre-Enrolment and Required Information
2.1.1 When a Parent indicates that they wish to enrol a Student onto a Course, the School may provisionally reserve a place pending full registration (“Pre-Enrolment”).
2.1.2 As a condition of Pre-Enrolment and formal enrolment, the Parent must provide the following minimum information:
a) Full legal name of the Parent;
b) Current residential address of the Parent;
c) Contact telephone number;
d) Student’s first name.
2.1.3 The School reserves the right to refuse or delay enrolment where the required information is not provided.
2.1.4 By enrolling, the Parent confirms that the information provided is accurate and up to date.
2.2 Provisional Reservation
2.2.1 A place may be provisionally reserved upon receipt of the Student’s details.
2.3 Formation of Contract
2.3.1 A binding contract is formed when:
a) An invoice has been issued; and
b) Payment has been received in full.
2.3.2 We reserve the right to withdraw a provisional place if payment is not received by the stated due date.
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3. Fees and Payment
3.1 Half-Termly Billing
3.1.1 Group tuition is billed half-termly in advance.
3.1.2 Fees must be paid in full by the due date specified on the invoice.
3.1.3 We do not offer alternative instalment arrangements for group tuition unless expressly agreed in writing.
3.2 Deposit (Deferred Start)
3.2.1 Where a Parent requests a start date in a future Half-Term, we may require a deposit equivalent to one lesson per Course.
3.2.2 The deposit is non-refundable if the place is not taken up.
3.2.3 The deposit will be credited against the first invoice.
3.3 Notification Guarantee and Notice Period
3.3.1 A minimum of four weeks’ written notice is required to withdraw from a Course.
3.3.2 Upon enrolment, a Notification Guarantee equivalent to four weeks’ tuition per Course is payable.
3.3.3 Where proper notice is given, the Notification Guarantee will be applied to the final four weeks of tuition.
3.3.4 Where notice is not honoured in full, the School reserves the right to retain the Notification Guarantee.
3.3.5 If notice is given fewer than four weeks before the end of a Half-Term, Fees remain payable for the balance of the notice period, including into the subsequent Half-Term where applicable.

3.3.6 Notice of withdrawal must be sent by email to the School’s designated contact address. The subject line of the email must clearly state that it is a “Notice of Withdrawal.” The email must be sent exclusively for the purpose of notifying the School of withdrawal and must not be included in, appended to, or embedded within any other email, message, or correspondence (for example, a homework submission, general enquiry, or WhatsApp message). Only notices that meet these requirements will be considered valid for the purposes of the four-week notice period.
3.3.6 Multi-Course Discount: Where a Student is enrolled on multiple Courses and a multi-lesson discount applies, the discount only applies where the Student is enrolled on all relevant Courses for the full Half-Term (or remaining portion). If a cancellation or withdrawal affects only some Courses in the following Half-Term, full Fees shall apply individually to each remaining Course.
3.4 Late Payment and Non-Payment
3.4.1 If payment is not received by the due date, we may:
a) Suspend marking of homework or assessments;
b) Refuse admission to lessons;
c) Withdraw the Student’s place.
3.4.2 We may apply a reasonable administration charge to cover additional costs incurred due to late payment.
3.4.3 If enrolment is withdrawn due to non-payment and a subsequent payment is made, we reserve the right to refund that payment less reasonable administrative costs.
3.5.1 Where a Parent requests an amendment to enrolment after an invoice has been issued, and such amendment requires manual re-issuing of invoices or adjustments to accounting records, we reserve the right to apply a reasonable administrative charge of £10 to cover additional processing costs.
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4. Attendance
4.1 Enrolment represents a commitment to attend weekly lessons on an ongoing basis, subject to the notice provisions above.
4.2 Consistent attendance is essential to maintain class continuity and learning progression.
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5. Non-Attendance
5.1 Illness, Emergency, or Compassionate Circumstances
5.1.1 Parents must notify us as soon as reasonably possible of absence.
5.1.2 Fees are not refunded or discounted for missed lessons.
5.1.3 At our discretion, we may offer:
a) An alternative group session (where available); or
b) A catch-up session, which may be free or charged at the prevailing one-to-one rate.
5.2 Holidays
5.2.1 A minimum of two weeks’ advance notice of holiday absence is required.
5.2.2 Fees remain payable in full regardless of absence due to holiday.
5.2.3 No refunds, credits, or discounts will be provided.
5.2.4 If Fees remain unpaid during holiday absence, we reserve the right to withdraw the Student’s place.
5.3 Other Absence
5.3.1 No refunds or credits are provided for absence for any other reason.
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6. Punctuality and Collection
6.1 Students must arrive on time.
6.2 Parents remain fully responsible for ensuring the safe arrival and timely collection of their child.
6.3 We may attempt to contact Parents if a Student is late; however, this is not guaranteed.
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7. Behaviour and Exclusion
7.1 Students are expected to behave respectfully and not disrupt the learning environment.
7.2 We reserve the right to suspend or permanently exclude a Student where behaviour:
7.2.1 Disrupts learning;
7.2.2 Compromises safeguarding; or
7.2.3 Poses a risk to staff or other Students.
7.3 In the event of exclusion, Fees remain payable for the shorter of:
a) The remainder of the Half-Term; or
b) The applicable notice period.
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8. Additional Needs and Medical Information
8.1 Parents must disclose any medical conditions, SEND requirements, or additional needs that may affect:
a) Health and safety;
b) Behaviour;
c) Learning provision.
8.2 Failure to disclose relevant information may affect our ability to provide appropriate support.
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9. Online Lessons
9.1 Online lessons may be delivered via a designated platform (e.g., Zoom).
9.2 Parents are responsible for ensuring:
a) Adequate internet access;
b) Suitable devices;
c) A safe and appropriate learning environment at home.
9.3 We may use third-party platforms (including Zoom, Google Drive, email services). We are not liable for outages, technical failures, or service interruptions caused by those third-party providers.
9.4 No refunds or credits are provided where failure to access a lesson arises from technical issues on the Parent’s or Student’s side.
9.5 We reserve the right to refuse access to online lessons where Fees have not been paid.
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10. Tutor Substitution, Timetable Changes, and Lesson Cancellation
10.1 We reserve the right to:
a) Substitute tutors;
b) Adjust lesson content temporarily;
c) Make reasonable timetable changes with notice.
10.2 If a lesson cannot be delivered as scheduled, we may:
a) Provide a substitute tutor;
b) Reschedule the lesson; or
c) Credit the lesson fee to the next invoice.
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11. Study Materials and Homework
11.1 Parents agree to obtain any required study materials necessary for participation.
11.2 Suggested retailers are recommendations only and are not endorsed or guaranteed by the School.
11.3 Homework may be issued electronically.
11.4 Homework must be submitted via the designated method (typically email). We are not obliged to mark homework submitted via other platforms.
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12. Intellectual Property and Recording
12.1 All lesson content and materials are the intellectual property of 11 Plus Prep School.
12.2 Unauthorised audio, video, or photographic recording of lessons is strictly prohibited.
12.3 Unauthorised recording or distribution constitutes a breach of copyright and may result in legal action.
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13. No Guarantee of Results
13.1 Tuition is designed to support academic development in relevant subjects.
13.2 We do not guarantee:
a) Success in any examination;
b) Attainment of selective status;
c) Admission to any specific school.
Educational outcomes depend on multiple external factors beyond our control.
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14. Limitation of Liability
14.1 Nothing in these Terms excludes liability for death or personal injury caused by negligence.
14.2 Subject to clause 14.1, our total liability shall not exceed the Fees paid for the relevant Half-Term.
14.3 We are not liable for indirect or consequential losses, including loss of opportunity or educational outcome.
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15. Force Majeure
We are not liable for failure to perform obligations where such failure results from events beyond our reasonable control, including illness, government restrictions, severe weather, or other unforeseen events.
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16. Data Protection
11 Plus Prep School is registered with the Information Commissioner’s Office (ICO) as a data controller. Personal data is collected and processed in accordance with our Privacy Policy, available on our website.
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17. Governing Law
These Terms are governed by the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction.