terms last updated: 26th February 2026​​​

11 Plus Prep School

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One-to-One Tuition – Terms & Conditions

These Terms & Conditions govern the provision of one-to-one tuition services by 11 Plus Prep School (“the School”, “we”, “us”, “our”).
By enrolling a child (“Student”) in any one-to-one tuition session (“Lesson”), the parent or legal guardian (“Parent”) agrees to be bound by these Terms.
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1. Definitions
1.1 Lesson: A scheduled one-to-one tuition session.
1.2 Fees: Tuition fees, deposits, administration fees, and any other sums payable under these Terms.
1.3 Invoice Date: The date specified on the invoice by which payment must be received.
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2. Enrolment and Formation of Contract
2.1 Pre-Enrolment and Required Information
2.1.1 When a Parent indicates that they wish to enrol a Student onto a Lesson, the School may provisionally reserve a place pending full registration (“Pre-Enrolment”).
2.1.2 As a condition of Pre-Enrolment and formal enrolment, the Parent must provide the following minimum information:
a) Full legal name of the Parent;
b) Current residential address of the Parent;
c) Contact telephone number;
d) Student’s first name.
2.1.3 The School reserves the right to refuse or delay enrolment where the required information is not provided.
2.1.4 By enrolling, the Parent confirms that the information provided is accurate and up to date.
2.2 Formation of Contract
2.2.1 A binding contract is formed when:
a) An invoice has been issued; and
b) Payment has been received in full.
2.2.2 We reserve the right to withdraw a provisional place if payment is not received by the stated due date.
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3. Fees and Payment
3.1 Billing and Payment
3.1.1 One-to-one tuition is typically billed in four-week periods. The School reserves the right to invoice for a greater or lesser number of weeks where alignment with term structure is required.
3.1.2 Invoices must be paid in advance and cleared by the Invoice Date.
3.1.3 Where payment is not received by the Invoice Date, the School reserves the right to:
a) Cancel or postpone the Lesson; or
b) Deliver the Lesson in accordance with the preparation reasonably possible within the time available.
3.2 Administrative Charges
Where a Parent requests an amendment to enrolment after an invoice has been issued, and such amendment requires manual re-issuing of invoices or adjustments to accounting records, the School reserves the right to apply a reasonable administrative charge of £10 to cover additional processing costs.
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4. Attendance, Cancellation, and Interruptions
4.1 Parent Cancellation
4.1.1 Parents must provide at least 48 hours’ notice before the start time of a Lesson to cancel or request a change in start time.
4.1.2 Where 48 hours’ notice is not provided and the Lesson does not proceed, the Lesson Fee is forfeited.
4.1.3 Where 48 hours’ notice is given, the School may offer an alternative mutually agreeable time for the Lesson.
4.2 Tutor Cancellation
4.2.1 Where a tutor is unable to deliver a Lesson, the School may:
a) Provide a substitute tutor;
b) Reschedule the Lesson to a mutually agreeable date; or
c) Refund the Lesson Fee where rescheduling is not reasonably possible.
 

4.3 Withdrawal from Tuition
4.3.1 Four weeks’ written notice is required to withdraw from one-to-one tuition.
4.3.2 Notice of withdrawal must be sent by email to the School’s designated contact address. The subject line of the email must clearly state that it is a “Notice of Withdrawal.” The email must be sent exclusively for the purpose of notifying the School of withdrawal and must not be included in, appended to, or embedded within any other email, message, or correspondence (for example, a homework submission, general enquiry, or WhatsApp message). Only notices that meet these requirements will be considered valid for the purposes of the four-week notice period.
4.3.3 Notice is effective from the date it is received.
4.4 Interruptions and Slot Retention
4.4.1 If a Parent wishes to temporarily interrupt one-to-one tuition, four weeks’ written notice must be provided.
4.4.2 Notice must specify:
a) When the interruption begins and ends; and
b) The intended resumption date.
4.4.3 To preserve the Lesson time-slot during an interruption, the Parent must pay a Slot Retention Fee equal to one Lesson Fee.
4.4.4 Where the Slot Retention Fee is not paid, the School reserves the right to allocate the time-slot to another Student.
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5. Online Lessons
5.1 Lessons may be delivered via a designated platform (e.g., Zoom).
5.2 Parents are responsible for ensuring:
a) Adequate internet access;
b) Suitable devices;
c) A safe and appropriate learning environment at home.
5.3 The School may use third-party platforms (including Zoom, Google Drive, email services) and is not liable for outages, technical failures, or service interruptions caused by those providers.
5.4 No refunds or credits are provided where failure to access a Lesson arises from technical issues on the Parent’s or Student’s side.
5.5 The School reserves the right to refuse access to online Lessons where Fees have not been paid.
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6. Study Materials and Homework
6.1 Parents agree to obtain any required study materials necessary for participation.
6.2 Suggested retailers are recommendations only and are not endorsed or guaranteed by the School.
6.3 Homework may be issued electronically.
6.4 Homework must be submitted via the designated method (typically email). The School is not obliged to mark homework submitted via other platforms.
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7. Intellectual Property and Recording
7.1 All Lesson content and materials are the intellectual property of 11 Plus Prep School.
7.2 Unauthorised audio, video, or photographic recording of Lessons is strictly prohibited.
7.3 Unauthorised recording or distribution constitutes a breach of copyright and may result in legal action.
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8. No Guarantee of Results
8.1 Tuition is designed to support academic development in relevant subjects.
8.2 The School does not guarantee:
a) Success in any examination;
b) Attainment of selective status;
c) Admission to any specific school.
Educational outcomes depend on multiple external factors beyond the School’s control.
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9. Limitation of Liability
9.1 Nothing in these Terms excludes liability for death or personal injury caused by negligence.
9.2 Subject to clause 9.1, the School’s total liability shall not exceed the Fees paid for the relevant Lessons.
9.3 The School is not liable for indirect or consequential losses, including loss of opportunity or educational outcome.
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10. Force Majeure
The School is not liable for failure to perform obligations where such failure results from events beyond its reasonable control, including illness, government restrictions, severe weather, or other unforeseen events.
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11. Data Protection
11 Plus Prep School is registered with the Information Commissioner’s Office (ICO) as a data controller. Personal data is collected and processed in accordance with our Privacy Policy, available on our website.
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12. Governing Law
These Terms are governed by the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction.